. Rosi, M. and Jurše, M., “Market orientation of business schools and development of professional competencies of students in the tourism business”, Tims. Acta, 10(1) (2016) 53-62
. Tesone, D., & Ricci, P, Job competency expectations for hospitality and tourism employees: Perceptions of educational preparations, Journal of Human Resources in Hospitality & Tourism, 4(2) (2005) 53–64.
. Tribe, J., Balancing the vocational: The theory and practice of liberal education in tourism, Tourism and Hospitality Research, 2(1) (2000) 9–26.
. Tribe, J., The philosophic practitioner, Annals of Tourism Research, 29(2) (2002) 338–357.
. Van der Heijden, C. M., & Van der Heijden, B. I. J. M.. A competence-based and multidimensional operationalization and measurement of employability, Human Resource Management, 45(3) (2006) 449–476.
. Zehrer, A., & Mössenlechner, C.. Key competencies of tourism graduates: The employers'''' point of view,. Journal of Teaching in Travel & Tourism, 9(3–4) (2009) 266–287.
. Zinser, R.. Developing career and employability skills: A US case study, Education+Training, 45(7) (2003) 402–410.
. Andrews, J., & Higson, H.. Graduate employability, ‘Soft skills’ versus ‘Hard’ business knowledge, A European study. Higher Education in Europe, 33(2008) 411–442.
. Ashley, R. A., Bach, S. A., Chesser, J. W., Ellis, E. T., Ford, R. C., & uain, W. J., A customer-based approach to hospitality education, Cornell Hotel and Restaurant Administration Quarterly, 36(4) (1995) 74–79.
. Athey, T. R., & Orth, M. S.. Emerging competency methods for the future, Human Resource Management, 38(1999) 215–226.
. Azevedo, A., Apfelthaler, G., & Hurst, D.. Competency development in business graduates: An industry-driven approach for examining the alignment of undergraduate business education with industry requirements, The International Journal of Management Education, 10(2012) 12–28.
. Baum, T.. Competencies for hotel management: Industry expectations of education, International Journal of Contemporary Hospitality Management, 2(4) (1990)13–16.
. Breiter, D., & Clements, C. J.. Hospitality management curricula for the 21st century,Hospitality and Tourism Educator, 8(1) (1996) 57–60.
. Chen, C. F.. Applying the analytical hierarchy process (AHP) approach to convention site selection, Journal of Travel Research, 45(2) (2006), 167–174.
. Lam, A., What motivates academic scientists to engage in research commercialization: ‘Gold’, ‘ribbon’ or ‘puzzle’? Research Policy, 40(2011) 1354-1368.
. Curry, B., & Moutinho, L. Environmental issues in tourism management: Computer modeling for judgmental decisions, International Journal of Service Industry Management, 3(1) (1992) 57–69.
. Felisitas, C., Molline, M., & Clotildah, K.. The hospitality and tourism honours degree programme: Stakeholders'''' perceptions on competencies developed, Journal of Hospitality Management & Tourism, 3(1) (2012) 12–22.
. Hafeez, K., & Essmail, E. A., Evaluating organization core competences and associated personal competencies using analytical hierarchy process, Management Research News, 30(8) (2007) 530–547.
. Horng, J., & Lu, H., Needs assessment of professional competencies of F & B/hospitality management students at college and university level, Journal of Teaching in Travel and Tourism, 6(3) (2006) 1–26.
. Huang, Y. L., & Lin, C. T., Management trainee core competencies in the hospitality industry: Differences between managers and scholars, Journal of Human Resources in Hospitality & Tourism, 10(1) (2010) 1–13.
. Inui, Y., Wheeler, D., & Lankford, S., Rethinking tourism education: What should schools teach? Journal of Hospitality, Leisure, Sport and Tourism Education, 5(2) (2006) 25–35.
. Knight, P. T., & Yorke, M.. Employability and good learning in higher education, Teaching in Higher Education, 8(1) (2003) 3–16.
. Davies, G., Chun, R., & Kamins, M. A.,Reputation gaps and the performance of service organizations, Strategic Management Journal, 31(5) (2010) 530–546.
. Chen, C. H., Nguyen, B., Klaus, P. P., & Wu, M. S., Exploring electronic word-of-mouth (eWOM) in the consumer purchase decision-making process: The case of online holidays–evidence from United Kingdom (UK) consumers, Journal of Travel & Tourism Marketing, 32(8) (2015) 953–970.
. Chua, B. L., Lee, S., Goh, B., & Han, H., Impacts of cruise service quality and price on vacationers’ cruise experience: Moderating role of price sensitivity. International Journal of Hospitality Management, 44(2015) 131–145.
. Garg, R., Rahman, Z., Qureshi, M. N., & Kumar, I, Identifying and ranking critical success factors of customer experience in banks: An analytic hierarchy process (AHP) approach, Journal of Modelling in Management, 7(2) (2012) 201– 220.
. Hawkins, D., & Mothersbaugh, D. (2009). Consumer behavior: Building marketing strategy. New York, NY: McGraw-Hill.
. Wall, E. A., & Berry, L. L., The combined effects of the physical environment and employee behavior on customer perception of restaurant service quality, Cornell Hotel and Restaurant Administration Quarterly, 48(1) (2007) 59–69.
. Wan, W. W., Luk, C. L., Fam, K. S., Wu, P., & Chow, C. W., Interpersonal relationship, service quality, seller expertise: How important are they to adolescent consumers? Psychology & Marketing, 29(5) (2012) 365–377.
. Wu, Y. C., Tsai, C. S., Hsiung, H. W., & Chen, K. Y.,Linkage between frontline employee service competence scale and customer perceptions of service quality, Journal of Services Marketing, 29(3) (2015) 224–234.
. Zopiatis, A., Is it art or science? Chef’s competencies for success. International Journal of Hospitality Management, 29 (3) (2010) 459–467.
. Abu-ELSamen, A. A., Akroush, M. N., Al-Khawaldeh, F. M., & Al-Shibly, M. S.,Towards an integrated model of customer service skills and customer loyalty: The mediating role of customer satisfaction, International Journal of Commerce and Management, 21(4) (2011) 349–380.
. Babbar, S., & Koufteros, X.. The human element in airline service quality: Contact personnel and the customer, International Journal of Operations & Production Management, 28(9) (2008) 804–830.
. Chang, T. Y., & Horng, S. C., Conceptualizing and measuring experience quality: The customer’s perspective, The Service Industries Journal, 30(14) (2010) 2401–2419.
. Homburg, C., Wieseke, J., & Bornemann, T.. Implementing the marketing concept at the employee-customer interface: The role of customer need knowledge, Journal of Marketing, 73(4) (2009) 64–81.
. Jüttner, U., Schaffner, D., Windler, K., & Maklan, S., Customer service experiences: Developing and applying a sequentialincident laddering technique. European Journal of Marketing, 47(5/6) (2013) 738–769.
. Klaus, P., The case of Amazon. com: Towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT). Journal of Services Marketing, 27(6) (2013) 443–457.
. Klaus, P., & Maklan, S., Towards a better measure of customer experience, International Journal of Market Research, 55(2) (2013) 227–246.
. Kock, N. (2015). WarpPLS 5.0 user manual. Laredo, TX: ScriptWarp Systems.
. Jafari M., Samimi A., Mayeli O., Investigating the reduction of energy consumption in reduced operating power in refinery units, Journal of Applied Researches in Technical and Engineering, 2: (2018) 115-126
. Nambisan, P., & Watt, J. H., Managing customer experiences in online product communities. Journal of Business Research, 64(8) (2011) 889–895.
. Naylor, G., Kleiser, S. B., Baker, J., & Yorkston, E., Using transformational appeals to enhance the retail experience, Journal of Retailing, 84(1) (2008) 49–57.
. Nguyen, N., & Leclerc, A., The effect of service employees’ competence on financial institutions’ image: Benevolence as a moderator variable, Journal of Services Marketing, 25(5) (2011) 349–360.
. Preacher, K. J., Rucker, D. D., & Hayes, A. F., Addressing moderatedmediation hypotheses: Theory, methods, and prescriptions, Multivariate Behavioral Research, 42(1) (2007) 185–227.
. Swanson, S. R., & Hsu, M. K., Critical incidents in tourism: Failure, recovery, customer switching, and word-of mouth behaviors, Journal of Travel & Tourism Marketing, 26(2) (2009), 180–194.
. Torres, E. N., & Kline, S., From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry,. International Journal of Contemporary Hospitality Management, 25(5) (2013) 642–659.
. Podsakoff, P. M., Mac Kenzie, S. B., Podsakoff, N. P., Sources of method bias in social science research and recommendations on how to control it. Annual Review of Psychology, 65 (2012) 539-569.
. Samimi A., Risk Management in Information Technology, Progress in Chemical and Biochemical Research, 3 (2) (2020) 130-134
. Marinova, S. V., Peng, C., Lorinkova, N., Van Dyne, L., Chiaburu, D., Change-oriented behavior: A meta-analysis of individual and job design predictors, Journal of Vocational Behavior, 88(2015) 104-120.
. Lai, X., Li, F., Leung, K., A Monte Carlo study of the effects of common method variance on significance testing and parameter bias in Hierarchical Linear Modeling, Organizational Research Methods, 16 (2013) 243-269.
. Lam, A., Knowledge networks and careers: Academic scientists in industry-university links, Journal of Management Studies, 44 (2007)993-1016.
. Lin, C. T., & Wu, C., Selecting a marketing strategy for private hotels in Taiwan using the analytic hierarchy process, The Service Industries Journal, 28(8) (2010) 1077–1091.
. Lin, H. Y., Lin, S. H., Chiu, C. Y., Hung, W. T., & Chen, C. Y., An AHP approach to industry-oriented management competence development in an institute of technology, World Transactions on Engineering and Technology Education, 8(3) (2010) 339–343.
. Mohammadnazar D., Samimi A., Nessacities of Studying HSE Management Position and Role in Iranian Oil Industry, Journal of Chemical Reviews, 1(4) (2019) 252-259
. Mc Clelland, D. C.. Testing for competence rather than for "intelligence", American Psychologist, 28(1) (1973) 1–14.
. Millar, M., Mao, Z., & Moreo, P., Hospitality & tourism educators vs. the industry: A competency assessment. Journal of Hospitality & Tourism Education, 22(2) (2013) 38–50.
. Oh, H. S., & Lee, Y. K. , A study on the perceptual difference about core competencies between higher education and business sectors, Asian Journal of Education, 11(4) (2010) 95–118.
. Lam, A., Lambermont-Ford, J.-P., Knowledge sharing in organisational contexts: A motivation‐based perspective, Journal of Knowledge Management, 14 (2010) 51-66.
. Hunter, E. M., Perry, S. J., Currall, S. C.,. Inside multi-disciplinary science and engineering research centers: The impact of organizational climate on disclosures and patents, Research Policy, 40 (2011) 1226-1239.
. Chang, J., Choi, J., The dynamic relation between organizational and professional commitment of highly educated research and development professionals, Journal of Social Psychology, 147(2007) 299- 316.
. Choi, J. N., Chang, J. Y., Innovation implementation in the public sector: An integration of institutional and collective dynamics, Journal of Applied Psychology, 94 (2009) 245-253.
. Conti, R., Gambardella, A., Mariani, M., Learning to be Edison: Inventors, organizations, and breakthrough inventions, Organization Science, 25 (2014) 833-849.
. Samimi A., Risk Management in Oil and Gas Refineries”, Progress in Chemical and Biochemical Research, 3(2) (2020) 140-146
. Criscuolo, P., Salter, A., Ter Wal, A. L. J.,Going underground: Bootlegging and individual innovative performance, Organization Science, 25 (2014) 1287-1305.
. Barrick, M. R., Mount, M. K., Yes, personality matters: Moving on to more important matters, Human Performance, 18 (2005)359–372.
. Wu SFV & Lee MC, Liang SY & Chuang YH.. Self-efficacy, professional commitment, and job satisfaction of diabetic medical care personnel, Contemporary Nurse, 43(1) (2012) 38–46.
. Yasin T & Khalid S., Organizational Cynicism, Work Related Quality of Life and Organizational Commitment in Employees, Pakistan Journal of Commerce and Social Sciences, Vol. 9 (2) (2015) 568-582
. Kadji-Beltran C, Zachariou A, Stevenson RB (2012) Leading sustainable schools: exploring the role of primary school principals, Environmental Education Research, iFirst article: 1-21.
. Kim MJ, Lee CK, Chung N Investigating the Role of Trust and Gender in Online Tourism Shopping in South Kores, Journal of Hospitality and Tourism Research, 37(3) (2013) 377-401.
. Kirk L, O’Connell T Challenges Facing Field Instructors Employed in Wilderness-Based Expeditionary Programs A Review of Literature. Illuminare: A Student Journal in Recreation, Parks and Leisure Studies, 10(1) (2012) 17-27.
. Livingston M to reduce alcohol-related harm we need to look beyond pubs and nightclubs, Drug and Alcohol Review, 32 (2013) 113-114.
. Marchand G., the Relationship between Newcomers’ Expectations of Job Demand Stressors, Job Satisfaction, and Days of Field Experience: A Study of Field Instructors in Wilderness Therapy, Journal of Experiential Education, 32(3) (2010) 305-308.
. Mcketin R, Livingston M, Chalmers J, Bright D The role of off-licence outlets in binge drinking: a survey of drinking practices last Saturday night among young adults in Australia, Drug and Alcohol Review, 33 (2014) 51-58.
. Mulvaney M A., study of the role of family-friendly employee benefits programs, job attitudes, and self-efficacy among public park and recreation employees, Journal of Park and Recreation Administration, 29(1) (2011) 58-79.
. Samimi A, Samimi M, Investigating the Strategic Concept of Risk Management in the Stock Market and Investing, Journal of Engineering in Industrial Research 2 (1) (2021) 1-10
. Smith M, Chang C., Improving customer outcomes through the implementation of customer relationship management, Asian Review of Accounting, 18(3) (2010) 260-285.
. Lidia A, Frederic D, Destination competitiveness in Russia: tourism professionals’ skills and competences, International Journal of Contemporary Hospitality Management , 31(2) (2019) 1-22
. Tesone, D.V. and Ricci, P. (2012), “Hospitality industry expectations of entry-level college graduates: attitude over aptitude”, Rosen Faculty Scholarship and Creative Works, (accessed 5 June 2017).
. Chiu, W. Y., Lee, Y. D., & Lin, T. Y., Performance evaluation criteria for personal trainers: An analytical hierarchy process approach, Social Behavior and Personality, 38(7) (2010) 895–906.
. Chung-Herrera, B. G., Enz, C. A., & Laukau, M. J., Grooming future hospitality leaders: A competencies model, Cornell Hotel and Restaurant Administration Quarterly, 44(3) (2003) 17–25.
. Cranmer, S., Enhancing graduate employability: Best intentions and mixed outcomes, Studies in Higher Education, 31(2) (2006)169–184.
. Cristou, E. S.. Hospitality management education in Greece: An exploratory study, Tourism Management, 20(6) (1999) 683–691.
. Crouch, G. L., & Ritchie, B., Application of the analytic hierarchy process to tourism choice and decision making: A review and illustration applied to destination competitiveness, Tourism Analysis, 10 (2005). 17–25