ISC, CAS, Google Scholar     h-index: 20

Document Type : Original Research Article

Authors

1 Department of Business Management, Yazd Branch, Islamic Azad University, Yazd, Iran

2 Department of Accounting and Management, Yazd University, Yazd, Iran

Abstract

< p>< p>This study examines professional commitment in the relationship between professional competence and job performance in the Iranian oil industry. The main task of management is to guide people to the most effective performance in organizational situations. One of the most vital issues in any organization is its job performance. Since human capital is the most important asset of any organization, so benefiting from employees who have acceptable job performance and behave in accordance with the goals of the organization and the expectations of the manager, is essential for any organization that is concerned with effectiveness and improvement. Job performance refers to the achievement of organizational goals that have consequences such as increasing long-term profitability, growth rate and income, job satisfaction, employee productivity and improving the quality of services and products. Organizations are trapped in an atmosphere of constant change and transformation. This changing environment has led organizations to constantly seek to change their trends and, most importantly, to define new expectations for their employees. Nowadays, if employees act only within the formal and specified requirements of their job and, in other words, only to the extent that is written in the description of their organizational duties, then organizations can slowly move towards achieving the goals and optimal effectiveness. On the other hand, since the performance of individuals in the organization is considered as an important variable in increasing the effectiveness and productivity of the organization.

Graphical Abstract

Professional Commitment in the Relationship between Professional Competence and Job Performance in Oil Industry

Keywords

Main Subjects

[1].   Rosi, M. and Jurše, M., “Market orientation of business schools and development of professional competencies of students in the tourism business”, Tims. Acta, 10(1) (2016)  53-62
[2].   Tesone, D., & Ricci, P, Job competency expectations for hospitality and tourism employees: Perceptions of educational preparations, Journal of Human Resources in Hospitality & Tourism, 4(2) (2005)  53–64.
[3].   Tribe, J., Balancing the vocational: The theory and practice of liberal education in tourism, Tourism and Hospitality Research, 2(1) (2000) 9–26.
[4].   Tribe, J., The philosophic practitioner, Annals of Tourism Research, 29(2) (2002) 338–357.
[5].   Van der Heijden, C. M., & Van der Heijden, B. I. J. M.. A competence-based and multidimensional operationalization and measurement of employability, Human Resource Management, 45(3) (2006)  449–476.
[6].   Zehrer, A., & Mössenlechner, C.. Key competencies of tourism graduates: The employers'''' point of view,. Journal of Teaching in Travel & Tourism, 9(3–4) (2009)  266–287.
[7].   Zinser, R.. Developing career and employability skills: A US case study, Education+Training, 45(7) (2003) 402–410.
[8].   Andrews, J., & Higson, H.. Graduate employability, ‘Soft skills’ versus ‘Hard’ business knowledge, A European study. Higher Education in Europe, 33(2008)  411–442.
[9].   Ashley, R. A., Bach, S. A., Chesser, J. W., Ellis, E. T., Ford, R. C., & uain, W. J., A customer-based approach to hospitality education, Cornell Hotel and Restaurant Administration Quarterly, 36(4) (1995) 74–79.
[10].   Athey, T. R., & Orth, M. S.. Emerging competency methods for the future, Human Resource Management, 38(1999) 215–226.
[11].   Azevedo, A., Apfelthaler, G., & Hurst, D.. Competency development in business graduates: An industry-driven approach for examining the alignment of undergraduate business education with industry requirements, The International Journal of Management Education, 10(2012)  12–28.
[12].   Baum, T.. Competencies for hotel management: Industry expectations of education, International Journal of Contemporary Hospitality Management, 2(4) (1990)13–16.
[13].   Breiter, D., & Clements, C. J.. Hospitality management curricula for the 21st century,Hospitality and Tourism Educator, 8(1) (1996) 57–60.
[14].   Chen, C. F.. Applying the analytical hierarchy process (AHP) approach to convention site selection, Journal of Travel Research, 45(2) (2006), 167–174.
[15].   Lam, A., What motivates academic scientists to engage in research commercialization: ‘Gold’, ‘ribbon’ or ‘puzzle’? Research Policy, 40(2011) 1354-1368.
[16].   Curry, B., & Moutinho, L. Environmental issues in tourism management: Computer modeling for judgmental decisions, International Journal of Service Industry Management, 3(1) (1992)  57–69.
[17].   Felisitas, C., Molline, M., & Clotildah, K.. The hospitality and tourism honours degree programme: Stakeholders'''' perceptions on competencies developed, Journal of Hospitality Management & Tourism, 3(1) (2012)  12–22.
[18].   Hafeez, K., & Essmail, E. A., Evaluating organization core competences and associated personal competencies using analytical hierarchy process, Management Research News, 30(8) (2007)  530–547.
[19].   Horng, J., & Lu, H., Needs assessment of professional competencies of F & B/hospitality management students at college and university level, Journal of Teaching in Travel and Tourism, 6(3) (2006)  1–26.
[20].   Huang, Y. L., & Lin, C. T., Management trainee core competencies in the hospitality industry: Differences between managers and scholars, Journal of Human Resources in Hospitality & Tourism, 10(1) (2010)  1–13.
[21].   Inui, Y., Wheeler, D., & Lankford, S., Rethinking tourism education: What should schools teach? Journal of Hospitality, Leisure, Sport and Tourism Education, 5(2) (2006)  25–35.
[22].   Knight, P. T., & Yorke, M.. Employability and good learning in higher education, Teaching in Higher Education, 8(1) (2003) 3–16.
[23].   Davies, G., Chun, R., & Kamins, M. A.,Reputation gaps and the performance of service organizations, Strategic Management Journal, 31(5) (2010)  530–546.
[24].   Chen, C. H., Nguyen, B., Klaus, P. P., & Wu, M. S., Exploring electronic word-of-mouth (eWOM) in the consumer purchase decision-making process: The case of online holidays–evidence from United Kingdom (UK) consumers, Journal of Travel & Tourism Marketing, 32(8) (2015) 953–970.
[25].   Chua, B. L., Lee, S., Goh, B., & Han, H., Impacts of cruise service quality and price on vacationers’ cruise experience: Moderating role of price sensitivity. International Journal of Hospitality Management, 44(2015) 131–145.
[26].   Garg, R., Rahman, Z., Qureshi, M. N., & Kumar, I, Identifying and ranking critical success factors of customer experience in banks: An analytic hierarchy process (AHP) approach, Journal of Modelling in Management, 7(2) (2012)  201– 220.
[27].   Hawkins, D., & Mothersbaugh, D. (2009). Consumer behavior: Building marketing strategy. New York, NY: McGraw-Hill.
[28].   Wall, E. A., & Berry, L. L., The combined effects of the physical environment and employee behavior on customer perception of restaurant service quality, Cornell Hotel and Restaurant Administration Quarterly, 48(1) (2007) 59–69.
[29].   Wan, W. W., Luk, C. L., Fam, K. S., Wu, P., & Chow, C. W., Interpersonal relationship, service quality, seller expertise: How important are they to adolescent consumers? Psychology & Marketing, 29(5) (2012)  365–377.
[30].   Wu, Y. C., Tsai, C. S., Hsiung, H. W., & Chen, K. Y.,Linkage between frontline employee service competence scale and customer perceptions of service quality, Journal of Services Marketing, 29(3) (2015)  224–234.
[31].   Zopiatis, A., Is it art or science? Chef’s competencies for success. International Journal of Hospitality Management, 29 (3) (2010)  459–467.
[32].   Abu-ELSamen, A. A., Akroush, M. N., Al-Khawaldeh, F. M., & Al-Shibly, M. S.,Towards an integrated model of customer service skills and customer loyalty: The mediating role of customer satisfaction, International Journal of Commerce and Management, 21(4) (2011) 349–380.
[33].   Babbar, S., & Koufteros, X.. The human element in airline service quality: Contact personnel and the customer, International Journal of Operations & Production Management, 28(9) (2008)  804–830.
[34].   Chang, T. Y., & Horng, S. C., Conceptualizing and measuring experience quality: The customer’s perspective, The Service Industries Journal, 30(14) (2010)  2401–2419.
[35].   Homburg, C., Wieseke, J., & Bornemann, T.. Implementing the marketing concept at the employee-customer interface: The role of customer need knowledge, Journal of Marketing, 73(4) (2009)  64–81.
[36].   Jüttner, U., Schaffner, D., Windler, K., & Maklan, S., Customer service experiences: Developing and applying a sequentialincident laddering technique. European Journal of Marketing, 47(5/6) (2013)  738–769.
[37].   Klaus, P., The case of Amazon. com: Towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT). Journal of Services Marketing, 27(6) (2013)  443–457.
[38].   Klaus, P., & Maklan, S., Towards a better measure of customer experience, International Journal of Market Research, 55(2) (2013)  227–246.
[39].   Kock, N. (2015). WarpPLS 5.0 user manual. Laredo, TX: ScriptWarp Systems.
[40].   Jafari M., Samimi A., Mayeli O.,  Investigating the reduction of energy consumption in reduced operating power in refinery units, Journal of Applied Researches in Technical and Engineering, 2: (2018)  115-126
[41].   Nambisan, P., & Watt, J. H., Managing customer experiences in online product communities. Journal of Business Research, 64(8) (2011)  889–895.
[42].   Naylor, G., Kleiser, S. B., Baker, J., & Yorkston, E., Using transformational appeals to enhance the retail experience, Journal of Retailing, 84(1) (2008)  49–57.
[43].   Nguyen, N., & Leclerc, A., The effect of service employees’ competence on financial institutions’ image: Benevolence as a moderator variable, Journal of Services Marketing, 25(5) (2011)  349–360.
[44].   Preacher, K. J., Rucker, D. D., & Hayes, A. F., Addressing moderatedmediation hypotheses: Theory, methods, and prescriptions, Multivariate Behavioral Research, 42(1) (2007)  185–227.
[45].   Swanson, S. R., & Hsu, M. K., Critical incidents in tourism: Failure, recovery, customer switching, and word-of mouth behaviors, Journal of Travel & Tourism Marketing, 26(2) (2009), 180–194.
[46].   Torres, E. N., & Kline, S., From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry,. International Journal of Contemporary Hospitality Management, 25(5) (2013)  642–659.
[47].   Podsakoff, P. M., Mac Kenzie, S. B., Podsakoff, N. P., Sources of method bias in social science research and recommendations on how to control it. Annual Review of Psychology, 65 (2012) 539-569.
[48].   Samimi A., Risk Management in Information Technology, Progress in Chemical and Biochemical Research, 3 (2) (2020)  130-134
[49].   Marinova, S. V., Peng, C., Lorinkova, N., Van Dyne, L., Chiaburu, D., Change-oriented behavior: A meta-analysis of individual and job design predictors, Journal of Vocational Behavior, 88(2015)  104-120.
[50].   Lai, X., Li, F., Leung, K., A Monte Carlo study of the effects of common method variance on significance testing and parameter bias in Hierarchical Linear Modeling, Organizational Research Methods, 16 (2013) 243-269.
[51].   Lam, A., Knowledge networks and careers: Academic scientists in industry-university links, Journal of Management Studies, 44 (2007)993-1016.
[52].   Lin, C. T., & Wu, C., Selecting a marketing strategy for private hotels in Taiwan using the analytic hierarchy process, The Service Industries Journal, 28(8) (2010)  1077–1091.
[53].   Lin, H. Y., Lin, S. H., Chiu, C. Y., Hung, W. T., & Chen, C. Y., An AHP approach to industry-oriented management competence development in an institute of technology, World Transactions on Engineering and Technology Education, 8(3) (2010)  339–343.
[54].   Mohammadnazar D., Samimi A., Nessacities of Studying HSE Management Position and Role in Iranian Oil Industry, Journal of Chemical Reviews, 1(4) (2019)  252-259
[55].   Mc Clelland, D. C.. Testing for competence rather than for "intelligence", American Psychologist, 28(1) (1973)  1–14.
[56].   Millar, M., Mao, Z., & Moreo, P., Hospitality & tourism educators vs. the industry: A competency assessment. Journal of Hospitality & Tourism Education, 22(2) (2013)  38–50.
[57].   Oh, H. S., & Lee, Y. K. , A study on the perceptual difference about core competencies between higher education and business sectors, Asian Journal of Education, 11(4) (2010)  95–118.
[58].   Lam, A., Lambermont-Ford, J.-P., Knowledge sharing in organisational contexts: A motivationbased perspective, Journal of Knowledge Management, 14 (2010) 51-66.
[59].   Hunter, E. M., Perry, S. J., Currall, S. C.,. Inside multi-disciplinary science and engineering research centers: The impact of organizational climate on disclosures and patents, Research Policy, 40  (2011) 1226-1239.
[60].   Chang, J., Choi, J., The dynamic relation between organizational and professional commitment of highly educated research and development professionals, Journal of Social Psychology, 147(2007)  299- 316.
[61].   Choi, J. N., Chang, J. Y., Innovation implementation in the public sector: An integration of institutional and collective dynamics, Journal of Applied Psychology, 94 (2009) 245-253.
[62].   Conti, R., Gambardella, A., Mariani, M., Learning to be Edison: Inventors, organizations, and breakthrough inventions, Organization Science, 25  (2014) 833-849.
[63].   Samimi A., Risk Management in Oil and Gas Refineries”, Progress in Chemical and Biochemical Research, 3(2) (2020)  140-146
[64].   Criscuolo, P., Salter, A., Ter Wal, A. L. J.,Going underground: Bootlegging and individual innovative performance, Organization Science, 25 (2014) 1287-1305.
[65].   Barrick, M. R., Mount, M. K., Yes, personality matters: Moving on to more important matters, Human Performance, 18  (2005)359–372.
[66].   Wu SFV & Lee MC, Liang SY & Chuang YH.. Self-efficacy, professional commitment, and job satisfaction of diabetic medical care personnel, Contemporary Nurse, 43(1) (2012)  38–46.
[67].   Yasin T & Khalid S., Organizational Cynicism, Work Related Quality of Life and Organizational Commitment in Employees, Pakistan Journal of Commerce and Social Sciences, Vol. 9 (2) (2015) 568-582
[68].   Kadji-Beltran C, Zachariou A, Stevenson RB (2012) Leading sustainable schools: exploring the role of primary school principals, Environmental Education Research, iFirst article: 1-21.
[69].   Kim MJ, Lee CK, Chung N Investigating the Role of Trust and Gender in Online Tourism Shopping in South Kores, Journal of Hospitality and Tourism Research, 37(3) (2013)  377-401.
[70].   Kirk L, O’Connell T  Challenges Facing Field Instructors Employed in Wilderness-Based Expeditionary Programs A Review of Literature. Illuminare: A Student Journal in Recreation, Parks and Leisure Studies, 10(1) (2012)  17-27.
[71].   Livingston M  to reduce alcohol-related harm we need to look beyond pubs and nightclubs, Drug and Alcohol Review, 32  (2013) 113-114.
[72].   Marchand G., the Relationship between Newcomers’ Expectations of Job Demand Stressors, Job Satisfaction, and Days of Field Experience: A Study of Field Instructors in Wilderness Therapy, Journal of Experiential Education, 32(3) (2010)  305-308.
[73].   Mcketin R, Livingston M, Chalmers J, Bright D The role of off-licence outlets in binge drinking: a survey of drinking practices last Saturday night among young adults in Australia, Drug and Alcohol Review, 33  (2014)  51-58.
[74].   Mulvaney M A., study of the role of family-friendly employee benefits programs, job attitudes, and self-efficacy among public park and recreation employees, Journal of Park and Recreation Administration, 29(1) (2011)  58-79.
[75].   Samimi A, Samimi M, Investigating the Strategic Concept of Risk Management in the Stock Market and Investing, Journal of Engineering in Industrial Research 2 (1) (2021) 1-10
[76].   Smith M, Chang C.,  Improving customer outcomes through the implementation of customer relationship management, Asian Review of Accounting, 18(3) (2010) 260-285.
[77].   Lidia A, Frederic D, Destination competitiveness in Russia: tourism professionals’ skills and competences, International Journal of Contemporary Hospitality Management , 31(2) (2019)  1-22
[78].    Tesone, D.V. and Ricci, P. (2012), “Hospitality industry expectations of entry-level college graduates: attitude over aptitude”, Rosen Faculty Scholarship and Creative Works, (accessed 5 June 2017).
[79].   Chiu, W. Y., Lee, Y. D., & Lin, T. Y., Performance evaluation criteria for personal trainers: An analytical hierarchy process approach, Social Behavior and Personality, 38(7) (2010)  895–906.
[80].   Chung-Herrera, B. G., Enz, C. A., & Laukau, M. J., Grooming future hospitality leaders: A competencies model, Cornell Hotel and Restaurant Administration Quarterly, 44(3) (2003)  17–25.
[81].   Cranmer, S., Enhancing graduate employability: Best intentions and mixed outcomes, Studies in Higher Education, 31(2) (2006)169–184.
[82].   Cristou, E. S.. Hospitality management education in Greece: An exploratory study, Tourism Management, 20(6) (1999)  683–691.
[83].   Crouch, G. L., & Ritchie, B., Application of the analytic hierarchy process to tourism choice and decision making: A review and illustration applied to destination competitiveness, Tourism Analysis, 10   (2005).  17–25